Terms & Conditions

Terms and Conditions: (February 2021)

1. About us
Waagyu Burger provide high quality burger boxes, delivered to your front door. 

2. What we offer
Each box will comprise of multiple product’s that may require further at home preparation in accordance with cooking guidelines provided per product.
Our boxes contain a recipe card for reheating elements of the box. You will be responsible for the preparation of the food products. All allergens will be included but you are ultimately responsible for checking the packaging. We cannot amend of change recipes for allergen requirements. Please check out allergen page before ordering.

Please note that shellfish may contain traces of shell.

3. Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order.

Due to differing product promotions the prices displayed on the website may vary. If you order a product and it is not available, then we will endeavour to supply a suitable alternative. The food products contained within the product are zero VAT rated. 20% VAT is added to all alcohol products calculated at cost price. 

4. Age Verification
It is against the law for any person under the age of 18 to buy or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18.

5. Gift Cards & Discounts
Gift Cards and E-Gift Cards are redeemable within expiry date for orders placed at haarathome.co.uk. Gift Cards and E-Gift Cards cannot be exchanged or refunded for cash. Discounts cannot be used along with a Gift Card or E-Gift Card.

Gift Cards and E-Gift Cards can be used towards purchases at a higher price than its face value upon payment of the difference.

Waagyu Burger is under no liability for replacement or refund should Gift Cards or E-Gift Cards be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any gift cards which have been mutilated, damaged or defaced.

Discounts cannot be used for the ‘Professionals Series’, our monthly wine box or any promotional/special offers.

6. How we deliver
Deliveries are carried out by APC.

Deliveries are sent on a next day delivery service. Your box could be delivered between 8am – 9pm on your delivery date.

No collection service is available. 

7. Order Policy

Orders need to be placed 48 hours before a delivery date. We only deliver on select days of the month. Our website will have the current dates available.

All orders must contain a ‘meal box’. Any orders without may be cancelled or an additional delivery charge will be applied. If you would like to add on any items to your order, this must be done within 7 days of your order delivery date.

Any orders requiring amendments including refund or partial refund are subject to a £15 admin fee.

8. Cancelation Policy

Please contact whatsyourbeef@waagyu.com for cancelation queries. Cancelations may not be accepted 24 hours after order has been placed.

9. Returns
As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to ‘return goods within 14 days’ after you receive them.

There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.

This does not affect your right to cancel your order in line with the details set out above.

If for any reason you would like to discuss this further, please email whatsyourbeef@waagyu.com and the team will be able to help you out.